How Chatbot Development is Shaping The Business Growth Story

 

HOW CHATBOT DEVELOPMENT IS SHAPING THE GROWTH STORY


Chatbots are shaping the future of many sectors, as per the experts they are ultimate future tools.
                             



It is quite evident that the Indian chatbot scene is on fire and 2017 has been a great year for the industry both in terms of the number of adoptions & the interest shown by businesses in the chatbot technology. The rise of messaging platforms & advances in artificial intelligence has created a perfect environment for chatbots to flourish in.
There are some wonderful examples of making effective use of chatbots in India itself. Let’s have a look at some of them.

Banking Bots 


HDFC Bank’s Eva stands out from the crowd and has received a wonderful response from the masses. Eva has so far addressed more than 2.7 million queries and as per the bank, it has maintained an accuracy level of 85 percent with an uptime of 99.9 percent. The bot was built by the team of Senseforth.ai to help customers get their queries resolved.
ICICI Bank’s iPal, launched in February of this year has also seen a good response and has handled more than 6 million queries with an accuracy of nearly 90 percent. It helps resolve customer queries, make micro transactions like bill payment, funds transfer & much more.


Insurance Bots


PNB Metlife launched their chatbot Dr. Jeevan this year to help users know their health quotient and educate them about Cancer & Heart-related illnesses using interactive videos. It is available on FB Messenger.
Bajaj Allianz launched their chatbot “Boing” to help customers get a soft copy of their policy, register complaints, locate insurance branches, check policy status & much more.

Travel Bots

Yatra launched its own bot on FB Messenger to help customers search and book a flight directly from the app. Yatra aims to enable customers to self-serve themselves.
Meru became the world’s first cab services provider to offer to book through a chatbot with the launch of its bot in 2016. The bot is available on FB Messenger.

E-commerce Bots

India's leading watch making & Lifestyle Company launched a chatbot on its online store to help improve their user engagement & attract millennial shoppers who are looking for convenient ways of shopping online.
Shopsense, a Mumbai-based retail technology startup launched .Fify which is said to be the world’s first fashion shopping “botfriend”. Fifty enables customers to discover products & make transactions using a chat interface.


There is tremendous untapped potential in this domain. Chatbots are well poised to disrupt the market and make conversational UI the default way of interaction between businesses & customers.
Millennials who form the major share of the population in India are both open to new technologies and actively looking for self-service solutions. Needless to say, having multilingual support will be crucial for chatbot platforms as non-English internet users are expected to grow by 18 percent till 2021, compared to English speakers who are expected to grow by just three percent (KMPG & Google Study, 2017). Forward-thinking businesses will benefit from early adoption of chatbots & it can really propel them to make a positive impact on their brand equity as well as bottom line.

ABOUT US :

It was not until 2016, that the term Bots gained much attention. Being a user-friendly software, Chatbot allows interaction between people in an automated way. A chatbot is mainly an AI-based software that responds according to the interpretation of the query generated by the User in real time. The response could be a reply or an execution of a command. In today’s technically running world, ChatBot became an essential necessity for every business to get an easy, prolific, direct and personal interaction with their respective customers and clients. Prodigitaly is a premium Chatbot development Company based in India. We provide numerous other IT services, and ChatBot services are one of them. We have top Chatbot developers with proficiency in every desired domain required for Chatbot development. Hire our Chatbot Developers and we will deliver you a prodigious high-quality Chatbot as per your requirements. We are known for our astonishing professionalism and the astounding performances of our products and services. The team of Prodigitally is committed to providing unique and creative IT services to the world. The Chatbot development is only a glance of what our team is actually capable of.

How Chatbot development will help your business?

  • Get an easy, prolific, direct and personal interaction with your customers and clients.
  • Easily interact with Android, iOS and Web users on a single platform.
  • Save your time and money.
  • Get a rich user experience with special features like images, links, and buttons.
  • Get an amazing 24×7 marketing tool at any place in real time.


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Source : https://www.vfirst.com/blog/indian-chatbot-industry-outlook/



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